Refund & Return Policy
At Skin Geries, your satisfaction matters to us. If your order does not meet your expectations, we are committed to making it right.
1. Returns
Most new and unused items can be returned within 30 days of delivery for a full refund. Products must be in their original packaging and condition. A proof of purchase is required for all returns.
2. Refunds
After we receive your returned item(s), we will inspect them and notify you of approval status. Once approved, refunds will be processed to your original payment method within 5–10 business days.
3. Items Not Eligible for Refund
The following items cannot be refunded:
- Digital products or downloadable content
- Gift cards
- Products labeled as final sale
- Personalized or custom-made items
4. Exchanges
We only replace items that arrive defective or damaged. To request an exchange, please contact us at [email protected] before sending the item back.
5. Return Shipping
Customers are responsible for shipping costs unless the return is due to our error, such as a wrong or defective item. We recommend using a trackable shipping service to ensure your package is delivered safely.
6. How to Initiate a Return
To start a return, email us at [email protected] with your order number and the reason for return. Our support team will provide instructions for returning your item.
7. Contact Us
For any questions regarding returns or refunds, feel free to reach out to our customer support at [email protected]. We’re here to assist you.